Sign in
If you do not have an account, click Create AccountCreate Account
Shipping Policy
Shipping Policy - Bonbontong
At Bonbontong, we strive to get your favorite headwear to you quickly and reliably. This Shipping Policy outlines our order processing time, carrier information, shipping duration, and fee structure to keep you informed every step of the way.
1. Order Processing & Shipping Timelines
- Processing Time: After you place an order, we need time to verify details, prepare your headwear (e.g., straw hats, wool bucket hats), and pack it securely. Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Estimated Shipping Initiation: Once processed, your order will be shipped within 3 business days of payment confirmation. You’ll receive a shipping confirmation email with a tracking number once your package leaves our warehouse.
- Transit Time: Delivery duration varies by destination:
- USA: 3-7 business days via our partner carriers.
- International: 7-15 business days (may be extended due to customs clearance, which is beyond our control).
2. Shipping Carriers
We partner with trusted carriers to ensure safe and timely delivery of your orders:
- USA: USPS , UPS, and FedEx. The specific carrier will be assigned based on your shipping address and order size to optimize delivery speed and cost.
- International: DHL, USPS International, and FedEx International. These carriers offer reliable cross-border shipping with end-to-end tracking.
3. Shipping Fees
Shipping costs are calculated based on two key factors: your order total and delivery location (USA vs. international). Here’s a general breakdown:
- USA:
- Orders with a total of $75 or more qualify for free standard shipping.
- Orders under \(75: Shipping fees range from \)5.99 to $12.99, depending on your distance from our warehouse (100 Stanton St, New York, NY 10002, USA).
- International:
- Fees are calculated at checkout based on your country/region and package weight. Typical international shipping fees start at $15.99 and increase with order size or remote destinations.
- Note: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient and vary by country—Bonbontong does not cover or collect these fees.
4. Order Tracking
Once your order ships, we’ll send a confirmation email with a unique tracking link. You can use this link to check your package’s real-time status on the carrier’s official website. If you don’t receive the tracking email within 5 business days of order placement, please contact our .
5. Special Notes
- Address Accuracy: Please double-check your shipping address when placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If a package is returned to us due to an invalid address, you may need to pay a re-shipping fee to have it sent again.
- Delays Beyond Our Control: Occasionally, shipping may be delayed by factors like extreme weather, carrier disruptions, or customs hold-ups. We’ll notify you promptly if we anticipate a significant delay and work with the carrier to resolve issues.
6. Contact Us for Shipping Inquiries
If you have questions about your order’s shipping status, need to update your address, or have concerns about delivery, reach out to our customer service team:
- Phone: 480-641-7854 (Monday to Friday, 9:00 AM - 5:00 PM EST)
- Email: bonbontong2@outlook.com
We’re committed to making your shipping experience as smooth as your headwear—thank you for choosing Bonbontong!
Comment